Returns are easy with Discount Hockey.
If you are not happy with your purchase, you are welcome to return it. Our automated returns system makes it easy to get an approval number and our flexible policies ensure customer satisfaction.
Customers can ship back their items themselves or request a prepaid domestic return label from us! Once we receive your return, a refund will be issued, less $9.99 if you chose to get the prepaid label. Prepaid return labels do not apply to returns originating in Alaska or Hawaii.
What is your return policy?
We have a 365-day return policy. The items must have original packaging, boxes, tags, literature, and any other miscellaneous items included in the return package. There is no restocking fee! After 90 days only store credit can be given for orders paid for by credit card. After 60 days only store credit can be given for orders paid for by PayPal. Orders over $1,000 or containing over seven (7) unique items are subject to a 10% restocking fee. We apologize for the inconvenience!
What items can I return?
Well, we can tell you what you cannot return. Items must be unused with no wear and tear. Special or custom orders cannot be returned. Certain clearance items that are clearly marked non-returnable cannot be returned. Unused jocks and undergarments will be subject to a 15% restocking fee. If you need to return a pair of skates, they CANNOT be sharpened or baked. It doesn't matter if you've never skated in them - once they're sharpened/baked, they are yours!
How do I return an item?
To return your purchase, simply follow the steps below.1. Print this Return Form
- Fill it out in its entirety (incomplete or missing forms will not be accepted).
- Include it in the box with your product(s).
- Once we approve your return label request, we will email you the label. Print the electronic UPS return shipping label directly from your email.
- Ensure that there are no other shipping labels already attached to your shipment.
- Fold the printed label at the dotted line, and tape it securely to the package being returned.
3. Ship It Back. Receive Your Refund.
- Drop off the package at your nearest UPS store or drop location.
- Once received, we will issue your refund, less the $9.99 in return shipping costs.
- Your refund will be issued in the same form as your original payment within 3-5 business days of your package arriving at our distribution center.
Where do I send my return?
All returns should be sent to the following address:
Discount Hockey Returns
6036 Variel Ave
Woodland Hills, CA 91367