DiscountHockey.com Return Policy (revised February 2019)
Returns, Exchanges, and Warranty Information
Transactions for Returning or Exchanging any products must be completed within 30-days of original shipping date. All items must be in NEW and UNUSED condition, in the original box and packaging.
Ineligible items for returns include (but are not limited to) products without original packaging, products that have been used or have visual marks, skates that have been baked or sharpened, sticks that have been cut/taped, or any product showing signs of wear.
In instances where an item was shipped FREE, qualifying return refunds may be deducted by the original shipping cost amount. Please note that return shipping costs are also the customer’s responsibility.
Discount Hockey will always do its best to accommodate our customers. To make this process most efficient for the customer, it is important to follow the procedure below.
Returning or Exchanging Products or Equipment
STEP 1: Locate your Order # and contact us at (833) 326-4537 x1 to obtain a Return Authorization (RA) number prior to shipping product(s) back.
Discount Hockey Returns
213 US Highway 22
Green Brook, NJ 08812
STEP 4: Once a return has been received and approved, refunds will be credited to your credit card or PayPal account minus any applicable costs.
Customers must follow the manufacturer’s warranty/return instructions. Please refer to your product-specific manual for all details or contact us with any questions. To assist you best, please provide clear descriptions, including pictures or videos, of any concerns along with pictures of damage, if any. If a product is damaged during shipping, please also send pictures of the packaging so we may initiate a claim through the shipping company.
Please contact our team and we’ll be happy to assist you. For equipment questions please contact us at (833) 326-4537 x1 or by email at firstname.lastname@example.org.
Thank you for choosing Discount Hockey!